| Documentation
WELCOME

Getting Started with Flores Communications

Welcome to your new client portal. This dashboard is your central hub for managing digital services, viewing invoices, and contacting our team.

Create Account

Register with your email to access your secure dashboard.

Instant Activation

Most services activate instantly after payment. No waiting required.

Dedicated Support

Access support tickets or chat directly from your "My Account" area.

BILLING

Billing & Payments

Accepted Methods

We currently accept payments via manual transfer. Orders are processed immediately after verification.

Secure Transactions

Your security is our priority. We use 256-bit SSL encryption for all transactions. We do not store your full credit card numbers on our servers.

Subscription Management

Recurring services renew automatically to ensure no service interruption. You can cancel a subscription at any time from your dashboard to stop future billing.

Refund Policy

If a service fails to deploy due to a technical error, you will be automatically refunded. For other inquiries, please contact support within 24 hours of purchase.

SUPPORT

How Can We Help?

Our team is dedicated to your success. If you run into any issues or have questions about our services, here is how to reach us.

Email Support

Send us a detailed message and we'll get back to you as soon as possible.

jose.flores@florescomm.com

Service Guides

Detailed instructions for every tool we offer are listed below on this page.

Browse Guides ↓

Flores Communications Business Phone

Professional business phone number with call forwarding, voicemail, business hours routing, and 500 minutes per month.

Your Phone Number

When your business phone number is activated, you receive a dedicated local or toll-free number. This number is yours to use as your business line — give it to clients, put it on your website, print it on business cards. All calls to this number are handled by the Phone Manager.

Phone Manager Overview

Access your Phone Manager from the "My Apps" menu or the "Access" button on your services page. The Phone Manager dashboard shows your phone number, minutes usage, call stats, and a quick dial pad. Use the sidebar menu to navigate to Call Forwarding, Voicemail, Business Hours, Call Log, and other settings.

Minutes & Usage

Your plan includes 500 minutes per month of inbound call forwarding. The usage bar on your dashboard shows how many minutes you have used. Each minute a forwarded call is connected counts toward your allowance. Voicemail recording time also counts. Most small businesses use well under 500 minutes per month.

Setting Your Forwarding Number

Go to Call Forwarding in the sidebar. Enter the phone number where you want calls to ring — this can be your personal cell phone, office landline, or any number. Click Save. All incoming calls to your business number will now forward to this phone.

Changing Your Forwarding Number

You can change your forwarding number anytime. Simply go to Call Forwarding, enter the new number, and click Save. The change takes effect immediately — the next incoming call will ring the new number.

How Forwarding Works

When someone calls your business number, it rings your forwarding phone. If you answer, you are connected to the caller normally. If you do not answer within 20 seconds (and voicemail is enabled), the caller hears your voicemail greeting and can leave a message.

Custom Greeting

Go to Voicemail in the sidebar. Write your greeting message in the text field — for example: "Thank you for calling Acme Corp. We are unable to take your call right now. Please leave your name, number, and a brief message." Choose a male or female AI voice. Click Save. Your greeting is converted to natural-sounding speech using AI.

Listening to Voicemails

When callers leave a voicemail, it appears in your Voicemail Inbox below the settings. Each voicemail shows the caller number, date, and duration. Click the play button to listen. Unread voicemails are highlighted with a blue dot and counted in the sidebar badge.

Managing Voicemails

Click the play button to listen to a voicemail — it automatically marks as read. Use the trash icon to delete individual voicemails. Click "Mark all read" to clear the unread badge. Your inbox stores up to 50 voicemails.

Goodbye Message

After a caller finishes leaving a voicemail, a goodbye message plays. You can customize this message in the Voicemail settings — for example: "Thank you for calling. Have a great day!" It uses the same AI voice as your greeting.

Setting Your Schedule

Go to Business Hours in the sidebar. Set your timezone first — this ensures hours are checked correctly regardless of where the server is located. Then toggle each day on or off and set open/close times. By default, Monday through Friday is set to 9:00 AM – 5:00 PM with Saturday and Sunday closed.

After-Hours Behavior

When a call comes in outside your set business hours, it goes directly to voicemail (if enabled). The caller hears your voicemail greeting and can leave a message. If voicemail is disabled, the caller hears "We are currently unavailable" and the call ends.

Do Not Disturb

The Do Not Disturb toggle on your dashboard overrides business hours. When DND is on, ALL calls go to voicemail regardless of the time. Use it for meetings, lunch breaks, or after hours. Toggle it off when you are ready to take calls again.

Viewing Call History

Go to Call Log in the sidebar. Every incoming call is logged with the caller number, date and time, duration, and call type. The call log refreshes automatically when you open it. Up to 100 calls are stored.

Call Types

Calls are categorized as: Received (you answered), Missed (you did not answer and no voicemail was left), Voicemail (caller left a message), or Outbound (you made a call from the dial pad). Each type has a color-coded badge for easy scanning.

Missed Call SMS

Enable Missed Call SMS in the sidebar settings. When you miss a call, your business number automatically sends a text message to the caller — for example: "Thanks for calling! We missed your call but will get back to you shortly." You can customize this message. This feature helps you capture leads even when you cannot answer.

Flores Communications Cloud Storage

Secure cloud file storage with sharing, collaboration, and end-to-end encryption.

Logging In

1. Go to https://safefilestorage.net.
2. Enter the email and password from your welcome email.
3. We recommend changing your password after your first login.

Dashboard Overview

After logging in you will see your file dashboard. From here you can upload files, create folders, and manage your storage.

Upload Files & Folders

1. Click the "Upload" button in the top toolbar.
2. Select files or drag and drop them into the browser window.
3. Files will begin uploading immediately. Large files are uploaded in chunks for reliability.

Supported File Types

You can upload any file type: documents, images, videos, archives, and more. There is no per-file size limit beyond your total storage quota.

Sharing Files

1. Right-click a file or folder and select "Share".
2. Enter an email address or generate a public link.
3. Set permissions: View Only or Edit.
4. Click "Share" to send the invitation.

Team Workspaces

Create shared folders where your team can collaborate. All members with access can upload, edit, and organize files within the workspace.

Checking Usage

Your current storage usage is displayed in the sidebar. It shows how much space you have used out of your total plan quota.

Upgrading Your Plan

To upgrade your storage plan, contact your service provider. Available plans: 50 GB, 100 GB, 200 GB, 500 GB, 1 TB, and 2 TB.

Encryption

All files are encrypted at rest and in transit. Your data is stored securely on enterprise-grade infrastructure.

Changing Your Password

1. Click your profile icon in the top-right corner.
2. Select "Account Settings".
3. Enter your current password and your new password.
4. Click "Save" to update.

Flores Communications Domain Management

Your complete guide to registering, managing, and configuring domain names.

Registering a New Domain

1. Go to the "Store" page.
2. Scroll to the "Domain Registration" section.
3. Enter your desired domain name in the search box.
4. Click "Search" to check availability.
5. If available, click "Select" and complete the checkout process.

Accessing Domain Settings

Once registered, go to "My Account" > "My Services". Find your domain in the list and click the "Manage" button to open the control panel.

Understanding DNS Records

DNS records tell the internet where to send traffic for your domain.
  • A Record: Points your domain to an IP address (e.g. for hosting).
  • CNAME: Points a subdomain to another domain name (e.g. shop.yoursite.com -> shops.myshopify.com).
  • MX Record: Controls where your emails are delivered.
  • TXT Record: Used for verification (Google, Facebook) and email security (SPF/DKIM).

Using the Zone Editor

1. In your domain management panel, click the "DNS Zone Editor" tab.
2. To Add a Record: Click "+ Add Record", select the type, enter the host (use @ for root), and the value.
3. To Edit: Change the value in the input field.
4. To Delete: Click the red "X" button next to the record.
5. Click "Save DNS Records" to apply changes instantly.

Changing Nameservers

If you are using external web hosting (like SiteGround or Bluehost), you may need to change your nameservers.
1. Go to the "General Settings" tab in your domain manager.
2. Select "Custom Nameservers".
3. Enter the nameservers provided by your host (e.g. ns1.bluehost.com).
4. Click "Save Nameservers".
Note: Changing nameservers disables the local DNS Zone Editor.

Restoring Default DNS

To use our built-in DNS manager again, select "System Defaults" in the nameserver settings and click Save.

Domain Locking

Your domain is automatically locked to prevent unauthorized transfers. You can toggle this lock ON or OFF from the "General Settings" tab. Keep it LOCKED unless you are transferring the domain away.

Renewal

Your domain is set to renew annually. We will send you a reminder email 30 days before expiration. To renew, simply log in to your portal and pay the renewal invoice.

Flores Communications E-SIM Guide

Get instant mobile data in 150+ countries. Receive a QR code via email, scan it with your phone, and connect to high-speed 4G/LTE and 5G networks wherever you travel.

Select Your Destination

Enter the country or region where you need data coverage. Options include individual countries (like France, Japan, or United States) and multi-country regional plans (like Europe 40+ areas, Asia 20+ areas, or Global 130+ areas).

Choose Your Plan

Select a data plan based on your needs. Plans vary by:

Data Amount — Daily allowance (e.g., 500MB/day, 1GB/day, 2GB/day)

Duration — How many days the plan is valid (e.g., 5 days, 10 days, 30 days)

Coverage — Single country or multi-country regional coverage

Complete Your Order

Review your order, apply a promo code if you have one, and submit payment. Your E-SIM will be delivered instantly via email.

Email Delivery

After purchase, you'll receive an email containing:

QR Code — Scan this to install your E-SIM

SM-DP+ Address & Activation Code — For manual installation if needed

Usage Check Link — Check your remaining data anytime

Installation Instructions — Step-by-step guide for your device

Method 1: Scan QR Code

The easiest way to install your E-SIM:

  1. Open your phone's camera
  2. Point it at the QR code from your email
  3. Tap the notification that appears
  4. Tap Add Cellular Plan or Install
  5. Follow the on-screen prompts to complete setup

Method 2: Manual Installation

If scanning doesn't work, enter the details manually:

On iPhone:

  1. Go to Settings > Cellular > Add eSIM
  2. Tap Use QR Code > Enter Details Manually
  3. Enter the SM-DP+ Address from your email
  4. Enter the Activation Code from your email
  5. Tap Next and follow the prompts

On Android:

  1. Go to Settings > Network & Internet > SIMs
  2. Tap Add or Download SIM
  3. Select Enter code manually
  4. Enter the SM-DP+ Address and Activation Code
  5. Tap Confirm and follow the prompts

Before You Travel

You can install your E-SIM up to 30 days before your trip. The data plan won't start until you first connect to a network at your destination.

  1. Install the E-SIM while you still have WiFi
  2. Keep the E-SIM turned off until you arrive
  3. The plan activates when you first connect abroad

When You Arrive

  1. Go to Settings > Cellular (iPhone) or Settings > Network & Internet > SIMs (Android)
  2. Turn ON your E-SIM line
  3. Enable Data Roaming for the E-SIM
  4. Turn OFF data roaming for your home SIM (to avoid charges)
  5. Wait up to a few minutes to connect

First-time connection may take up to an hour in some locations. If you don't connect immediately, restart your phone.

How Day Pass Plans Work

Day Pass plans give you a set amount of high-speed data each day:

Example: Europe 500MB/Day for 5 Days


  • 500MB of high-speed 4G/LTE/5G data per day
  • After using 500MB, you still get unlimited data at slower 2G speeds (255-512 Kbps)
  • Data resets every 24 hours at midnight
  • Plan lasts for 5 days total from first connection

Checking Your Data Usage

Monitor how much data you've used:

Method 1: Usage Link

Click the usage check link from your email to see real-time stats

Method 2: Phone Settings

Go to Settings > Cellular > Cellular Data Usage to view consumption

Note: Usage updates may not be instant — allow time for the system to sync.

Using Hotspot

Most E-SIM plans support hotspot sharing, allowing you to share your data connection with other devices like laptops or tablets.

On iPhone:

Go to Settings > Personal Hotspot and turn it on

On Android:

Go to Settings > Network & Internet > Hotspot & Tethering

Automatic Configuration

APN settings are configured automatically for most devices and destinations. You typically don't need to change anything.

Japan (iOS Only)

Go to Settings > Cellular > Cellular Data Network

In the APN field, enter: vmobile.jp

Make sure Data Roaming is turned ON for your E-SIM

Supported Devices

Your phone must be E-SIM compatible and carrier unlocked to use an E-SIM.

iPhone — iPhone XR and newer (iPhone XS, 11, 12, 13, 14, 15, 16 series)

Google Pixel — Pixel 3 and newer

Samsung Galaxy — Galaxy S20 and newer, Galaxy Z Fold/Flip series

Other Brands — Many newer models from Motorola, OnePlus, Oppo, and others

Checking iPhone Compatibility

  1. Go to Settings > General > About
  2. Scroll down and look for EID
  3. If you see a 32-digit EID number, your iPhone supports E-SIM

Checking Android Compatibility

  1. Go to Settings > Network & Internet
  2. Look for SIM or Mobile Network options
  3. If you see Add eSIM or Download SIM, your device supports E-SIM

Carrier Unlock Requirement

Your phone must be unlocked from your carrier to use an E-SIM from another provider. If your phone was purchased outright or your contract is complete, it's likely unlocked. Contact your carrier if you're unsure.

Can't Connect to Internet

If you've installed the E-SIM but can't get online:

  1. Go to Settings > Cellular > Cellular Data
  2. Select your E-SIM as the data line
  3. Make sure Data Roaming is ON for the E-SIM
  4. Check for signal bars — if none, restart your phone
  5. Try manually selecting a network: Settings > Cellular > Network Selection > turn off Automatic and choose a carrier
  6. Turn off any VPN
  7. Toggle the E-SIM OFF and back ON

Can't Install E-SIM

If the QR code won't scan or installation fails:

  1. Make sure your device is E-SIM compatible
  2. Confirm your phone is carrier unlocked
  3. Check you have a stable WiFi or data connection
  4. Verify the QR code hasn't already been installed on another device
  5. Try manual installation using the SM-DP+ Address and Activation Code

Accidentally Deleted E-SIM

If you delete your E-SIM by mistake:

  1. You can reinstall it by scanning the same QR code again
  2. The QR code only works on the same device it was originally installed on
  3. You cannot transfer a deleted E-SIM to a different device

Key Rules

One Device Only — Each QR code can only be installed on one device. Once installed, it's locked to that device.

No Transfers — An activated E-SIM cannot be moved to a new phone.

30-Day Install Window — Install your E-SIM within 30 days of purchase. The data plan starts when you first connect.

No Top-Ups — Plans cannot be extended or topped up. Purchase a new plan if you need more data.

Using Both SIMs

On dual-SIM phones, you can use your E-SIM alongside your regular SIM:

Home SIM — Keep for calls and texts (turn off data roaming to avoid charges)

E-SIM — Use for affordable mobile data while traveling

Go to Settings > Cellular to manage which SIM is used for calls, texts, and data.

5G Availability

5G speeds are available in select countries including:

United States, United Kingdom, Germany, France, Spain, Italy, Japan, South Korea, Australia, Singapore, and more.

Network availability depends on local carrier coverage. Your device will automatically connect to the fastest available network (5G/4G/LTE/3G).

Common Questions

What is an E-SIM? An E-SIM is a digital SIM card built into your phone. Instead of inserting a physical SIM, you scan a QR code to download your cellular plan.

Can I use my regular SIM at the same time? Yes. On dual-SIM phones, keep your home SIM for calls and texts while using the E-SIM for data.

How many E-SIMs can I store? iPhones can store up to 10 E-SIMs; Android devices typically store 5-7. Only one E-SIM can be active at a time.

Can multiple phones use the same QR code? No. Each QR code is tied to one device and can only be scanned once.

What happens if I use all my high-speed data? You'll still have unlimited data at reduced 2G speeds (255-512 Kbps) until the daily reset.

Can I reinstall a deleted E-SIM? Yes, scan the original QR code again on the same device. It cannot be installed on a different device.

Can I transfer my E-SIM to a new phone? No. Once activated, an E-SIM cannot be transferred. If you haven't activated it yet, you can install it on a different device.

Flores Communications VPN Guide

Browse privately, access content worldwide, and protect your data on any network. Military-grade encryption with servers in multiple countries.

Choose Your VPN Username

Enter a unique username for your new VPN account. This is what you

Complete Your Order

Review your order, apply a promo code if you have one, and submit payment. Your VPN account will be activated within minutes and your login credentials will be sent to your email.

Download the App

Download the VPN app for your device:

Windows: Download

Mac: Download

Linux: Download

Android (APK): Download

Android (Google Play): Download

iPhone & iPad (App Store): Download

Fire TV / Android TV (APK): Download

Install and Connect

  1. Download and install the app for your device
  2. Open the app and enter your VPN username and password
  3. Select a server location (or use the recommended server)
  4. Tap Connect

That's it — you're now protected.

Choosing a Server

For the fastest speeds, connect to a server closest to your physical location. To access content from a specific country, connect to a server in that region. The app will show you available servers and their current load.

Switching Protocols

If you experience slow speeds or connection issues, try changing the protocol in the app settings. Available protocols include:

OpenVPN (UDP) — Best for speed

OpenVPN (TCP) — Best for reliability

IKEv2 — Best for mobile devices

L2TP/IPsec — Wide compatibility

PPTP — Legacy support

Connecting Multiple Devices

Your account supports up to 10 simultaneous connections. Install the app on your phone, laptop, tablet, TV, and more — all can be connected at the same time with a single account.

L2TP/IPsec Setup

If you need to configure L2TP/IPsec manually on any device, use these details:

Server: Use any server address from the app

Username: Your VPN username

Password: Your VPN password

Secret/Pre-Shared Key: 321inter

IKEv2 Setup

For manual IKEv2 configuration:

Server: Use any server address from the app

Remote ID: The server address you're connecting to

Local ID: Your VPN username

Username: Your VPN username

Password: Your VPN password

Features

Military-Grade Encryption — Your data is protected with state-of-the-art encryption on any network

Global Server Network — Connect to servers worldwide for fast, reliable access to content from anywhere

Zero Logs Policy — We don't track, store, or sell your browsing activity

Unlimited Bandwidth — Stream, download, and browse without speed throttling or data caps

P2P & Torrenting Supported — Fully supported on all servers with complete privacy

10 Simultaneous Connections — Protect all your devices with one account

1 Gbps Server Speeds — High-speed servers for optimal performance

Slow Connection Speeds

If you're experiencing slow speeds, try these steps:

  1. Connect to a server closer to your location
  2. Switch to a different protocol (OpenVPN UDP is usually fastest)
  3. Try a different server in the same region
  4. Check your base internet speed without VPN

Connection Issues

If you can't connect:

  1. Check that your username and password are entered correctly
  2. Try switching between protocols in the app settings
  3. Restart the app and try again
  4. Check your internet connection without VPN
  5. Try a different server location

Common Questions

How many devices can I use? You can connect up to 10 devices simultaneously with a single account.

How do I find my password? Your password was sent to your email when you purchased the VPN. Check your inbox and spam folder for the welcome email.

Can I use it for streaming? Yes. Unlimited bandwidth and global servers let you stream without buffering or restrictions.

Is torrenting allowed? Yes, P2P and torrenting is fully supported on all servers.

Do you keep any logs? No. We operate a strict zero-logs policy — no connection logs, no usage logs, nothing.

How fast is the connection? All servers are connected via 1 Gbps ports. For best speeds, connect to a server closest to your location.

What protocols are supported? OpenVPN (UDP/TCP), IKEv2, L2TP/IPsec, and PPTP.

Flores Communications Web Hosting Guide

Get reliable cPanel web hosting with one-click WordPress installation, custom email accounts, and powerful management tools. Your hosting account is provisioned instantly after purchase.

Choose Your Billing Cycle

Select the billing cycle that works best for you: Monthly, Quarterly, Bi-Annual, or Annual. Longer billing cycles offer significant savings.

Enter Your cPanel Username

Create a unique username for your hosting account. This must be lowercase letters and numbers only, with a maximum of 16 characters. You

Enter Your Primary Domain

Enter the main domain name for your hosting account (e.g., yourbusiness.com). This must be a valid domain name that you own or have registered.

Complete Your Order

Review your order summary, apply a promo code if you have one, and submit payment. Your hosting account will be provisioned instantly and login credentials will be sent to your email.

Point Your Nameservers

Before your website will work, you need to point your domain to the correct nameservers. Log in to your domain registrar (where you purchased your domain) and update the nameservers to:

  • ns1.sitedeploy.com
  • ns2.sitedeploy.com

Wait for Propagation

After updating your nameservers, it can take anywhere from a few minutes to 24-48 hours for the changes to fully propagate across the internet. During this time, your website may not be accessible.

Access Your Control Panel

Log in to your cPanel account at cpanel.sitedeploy.com using the username you created during checkout and the password provided in your welcome email. This is your central hub for managing all aspects of your hosting.

Access WordPress Toolkit

From your cPanel dashboard, locate and click on WordPress Toolkit or WP Toolkit. This tool provides everything you need to install and manage WordPress websites.

Install WordPress

Content Click Install to set up a fresh WordPress site. You'll be prompted to choose your domain, set an admin username and password, and select a site title. The installation completes in just a few clicks.

Manage Your WordPress Site

After installation, use the WordPress Toolkit to manage plugins, themes, and monitor your site

Access Email Accounts

In cPanel, navigate to the Email section and click Email Accounts. This allows you to create professional email addresses using your domain (e.g., info@yourdomain.com).

Create a New Email

Click Create, enter your desired username, set a secure password (or use the password generator), and allocate storage space. Click Create to finish. Your new email account will appear in the Email Accounts list.

Access Your Email

You can check email directly from cPanel by clicking Check Email next to any account. To set up email on your phone or computer, click Connect Devices for configuration instructions for Outlook, Thunderbird, Apple Mail, and mobile devices.

Using File Manager

Access File Manager from cPanel to upload, edit, and organize your website files through a web-based interface. Your website files are stored in the public_html folder. You can create folders, upload files from your computer, edit code directly, and manage file permissions.

FTP Access

For transferring large files, use FTP (File Transfer Protocol). Create FTP accounts in cPanel under FTP Accounts. Use an FTP client like FileZilla to connect using your domain, FTP username, and password. Monitor active FTP connections in FTP Connections to ensure only authorized users are accessing your files.

Using Database Wizard

The Database Wizard walks you through creating a database step-by-step. First, create and name your database. Then create a database user with a secure password. Finally, assign the user to the database and set their privileges. This is the easiest method for beginners.

Using phpMyAdmin

For advanced database management, use phpMyAdmin. This tool lets you browse and edit data, run SQL queries, import and export databases, and manage table structures. Access it from the Databases section in cPanel.

Site Publisher

Need a simple website quickly? Use Site Publisher to create a basic site using pre-designed templates. Select a template, customize your business name, contact information, hours, and social media links, then publish. This is ideal for a placeholder site while you build something more comprehensive.

Sitejet Builder

For a custom website without coding, use the Sitejet Builder. This drag-and-drop builder lets you choose from templates, add sections like headers, galleries, and contact forms, customize colors and fonts, and publish a professional website.

Creating Backups

Content Protect your data using cPanel's backup tools. Use Backup Wizard for a guided backup and restore process, or Backup for more control over full and partial backups. Download backups of your home directory, databases, email configurations, and more. Store backup copies in a safe location.

SSL Certificates

Your hosting includes SSL certificates for secure HTTPS connections. In the Domains section, ensure Force HTTPS Redirect is enabled for your domain to automatically redirect visitors to the secure version of your site.

Automated Backups

Use Cron Jobs to automate recurring tasks like database backups, sending reports, or running scripts. Access Cron Jobs from the Advanced section in cPanel. Set the schedule using the minute, hour, day, month, and weekday fields, then enter the command to run. You can optionally receive email notifications each time a cron job runs.

Included in Your Web Hosting

Your hosting account includes:

10GB SSD Storage — Space for your website files, databases, and emails

Full cPanel Access — Industry-standard control panel for easy management

One-Click App Installations — Install WordPress, Joomla, and hundreds of other applications

Unlimited Custom Emails — Create professional email addresses on your domain

SSL Certificates — Secure your website with HTTPS

Database Management — Create and manage MySQL databases with phpMyAdmin

Automated Backups — Daily and weekly backups to keep your data safe

Security Tools — Firewalls and malware scanning included